First-Line Supervisors of Office & Administrative Support Workers
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Knowledge
Business
- management
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
Social
- changing what is done based on other people's actions
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Integrity
- Dependability
- Leadership
- Self Control
- Attention to Detail
- Concern for Others
Technology
You might use software like this on the job:
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Data base user interface and query software
- Blackboard software
- Yardi software
Accounting software
- Intuit QuickBooks
- Sage 50 Accounting
Education
Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed
high school diploma/GED
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.