Certification: Public Power Customer Service Manager (PPCSM)

1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715

Customer service supervisors, managers, and executives who complete the program's five required courses, pass a written exam, and successfully file a service department assessment/business plan within three years of attending their first course in the certificate program curriculum will earn a Public Power Customer Service Manager (PPCSM) certificate. Those who wish to maintain their designation must complete additional APPA-approved training every two years.
More information about this certification

More than two years of education or training after high school required?
Yes
More than two years of work experience required?
No
Oral or Written Exam Required?
Yes
Renewal Required?
Every 2 Year(s)
Renew through Continuing Educational Units(CEU)?
Yes
Renew through Re-Examination?
No
Renew through Continuing Professional Development(CPD)?
No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
No

Core

  1. The certification does not have a minimum education level or has an education level below a two-year Associates of Arts or Associates of Sciences degree and the certification does not have a minimum requirement for work experience or requires two or less years of work experience.
  2. The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher, but has a work experience requirement of less than 2 years of work experience.
  3. The certification has a work experience requirement of more than 2 years but does not require a two-year Associates of Arts or Associates of Sciences degree.