Fast Food & Counter Workers
Cafe Server, Cafeteria Server, Food Service Assistant, Food Service Worker
What they do:
Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.
On the job, you would:
- Communicate with customers regarding orders, comments, and complaints.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Accept payment from customers, and make change as necessary.
Knowledge
Business
- customer service
- sales and marketing
Manufactured or Agricultural Goods
- food production
- manufacture and distribution of products
Safety and Government
- public safety and security
Arts and Humanities
- English language
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
Social
- looking for ways to help people
- understanding people's reactions
Abilities
Verbal
- listen and understand what people say
- communicate by speaking
Attention
- do two or more things at the same time
Personality
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
- Self Control
- Dependability
- Adaptability/Flexibility
- Cooperation
- Attention to Detail
- Initiative
Technology
You might use software like this on the job:
Spreadsheet software
- Microsoft Excel
Computer based training software
- Quizlet
Point of sale POS software
- Foodman Home-Delivery
- Plexis Software Plexis POS
Education
Education: (rated 1 of 5)
no high school diploma/GED or
high school diploma/GED
usually needed
high school diploma/GED
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Cooks, Short Order
- Dining Room & Cafeteria Attendants & Bartender Helpers
- Food Preparation Workers
- Food Servers, Nonrestaurant
- Waiters & Waitresses
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See more details at O*NET OnLine about fast food and counter workers.