Certification: SMAX Certified Specialist
1800 South Novell Place, Provo, Utah 84606
This exam verifies and validates that how a business end user will use the SMAX service portal for IT support needs.
Why should you earn this accreditation:
To ensure you have the skills of a Service Desk Agent.
Check point your knowledge for Information Technology Infrastructure Library (ITIL) - Complaint IT Processes with embedded machine learning and contextual analytics.
Ensure your understanding of the various areas of SMAX in terms of handling and resolution of requests as a Service Desk Agent
Ensure a service or process owner will use SMAX agent interface to sponsor, design, document, publicize and improve different processes by ensuring compliance with enterprise policies.
Why should you earn this accreditation:
To ensure you have the skills of a Service Desk Agent.
Check point your knowledge for Information Technology Infrastructure Library (ITIL) - Complaint IT Processes with embedded machine learning and contextual analytics.
Ensure your understanding of the various areas of SMAX in terms of handling and resolution of requests as a Service Desk Agent
Ensure a service or process owner will use SMAX agent interface to sponsor, design, document, publicize and improve different processes by ensuring compliance with enterprise policies.
- More than two years of education or training after high school required?
- No
- More than two years of work experience required?
- No
- Oral or Written Exam Required?
- Yes
- Renew through Continuing Educational Units(CEU)?
- No
- Renew through Re-Examination?
- No
- Renew through Continuing Professional Development(CPD)?
- No
- Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
- No
Online Exam
Details for exam process and digital badges can be found here:
http://admin.viewcentral.com/events/uploads/microfocus/Micro_Focus_Certification_Badge_Program.pdf external site
http://admin.viewcentral.com/events/uploads/microfocus/Micro_Focus_Certification_Badge_Program.pdf external site
Product/Equipment
A product/equipment certification tests for knowledge about the use of proprietary software or hardware products. This classification is used primarily for computer-related companies such as IBM, CISCO, HP, etc.